Privacy Policy

Last Updated: March 1, 2024

1. Introduction

CiCi's Pizza Buffet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cicispizza.com (the "Website"), use our mobile application, or visit our restaurant locations. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Website.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Website. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Place an order online
  • Sign up for our loyalty program
  • Subscribe to our newsletter
  • Participate in promotions or surveys
  • Contact us through our website or mobile app

The personal information we may collect includes:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit card details, billing address)
  • Order history and preferences

Automatically Collected Information

When you visit our Website or use our mobile app, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Time and date of your visit
  • Pages you viewed
  • Time spent on those pages
  • Referring website addresses

Information from Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and deliver a better user experience. For more details about our use of cookies, please see our Cookie Policy section below.

Location Information

If you use our mobile app or access our Website on a mobile device, we may collect information about your location if you have granted permission. This helps us provide location-based services such as finding the nearest CiCi's restaurant.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Create and manage your account
  • Provide customer support
  • Send you order confirmations and updates
  • Communicate with you about promotions, special offers, and news
  • Administer contests, sweepstakes, and other promotions
  • Process payments and prevent fraudulent transactions
  • Improve our Website, products, and services
  • Analyze usage patterns and trends
  • Tailor our marketing efforts to better suit your preferences
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

4. Disclosure of Your Information

We may share your information in the following situations:

Business Partners and Third-Party Service Providers

We may share your information with business partners and third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

Marketing Partners

With your consent, we may share your information with marketing partners to provide you with information about products and services that may interest you.

Franchisees

As a franchise organization, we may share your information with local CiCi's franchisees to fulfill orders, provide customer service, and support local marketing efforts.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

With Your Consent

We may disclose your information for any other purpose with your consent.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

Right to Access

You may request access to your personal information that we collect and maintain.

Right to Rectification

You can request that we correct inaccurate or incomplete information about you.

Right to Erasure

In certain circumstances, you may request the deletion of your personal information.

Right to Restrict Processing

You may request that we restrict the processing of your personal information under certain conditions.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

Right to Object

You can object to our processing of your personal information in certain circumstances.

Right to Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

We limit access to your personal information to those employees, agents, contractors, and third parties who have a business need to know. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, as well as applicable legal requirements.

8. Cookie Policy

Cookies are small files placed on your device when you visit a website. We use cookies and similar technologies to enhance your browsing experience and to analyze how you interact with our Website.

Types of Cookies We Use

  • Essential Cookies: These cookies are necessary for the Website to function properly and cannot be switched off in our systems. They are usually set in response to actions made by you, such as setting your privacy preferences, logging in, or filling in forms.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Website. They help us know which pages are the most and least popular and see how visitors move around the Website.
  • Functional Cookies: These cookies enable the Website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
  • Targeting Cookies: These cookies may be set through our Website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites.

Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience and some portions of the Website may not function properly.

Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Website does not currently respond to "Do Not Track" signals.

9. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If we transfer your information to other countries, we will take appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

CiCi's Pizza Buffet
4 Martin Forge
South Chrisfort, N5 1WP
United States

Email: [email protected]

Phone: +443059378079